How long will it take to receive my order?
You will receive your order in 5-7 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.
Can I exchange an item?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 15 days from the date of purchase.
To be eligible, items must be undamaged and unmarked, and in their original packaging.
The product I want is out-of-stock, when will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
Do you ship internationally?
No! Unfortunately, at the moment we don't ship internationally.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
On receiving the tracking number you can visit: www.blue-ex.com
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at PUTYOUR@GMAIL.COM.
What is your return policy?
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at PUTYOUR@GMAIL.com to initiate a return or exchange within 14 days of delivery.
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